Refund Policy

Effective Date: January 1, 2025
Last Updated: January 1, 2025

At AI Tools Academy, we are committed to your satisfaction with our educational courses. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed for purchases made through our website learnaitech.shop ("Service").

Please read this policy carefully before making a purchase. By purchasing a course, you acknowledge that you have read, understood, and agree to this Refund Policy.

1. 30-Day Money-Back Guarantee

1.1 Standard Refund Period

We offer a 30-day money-back guarantee on all course purchases. If you are not satisfied with your course for any reason, you may request a full refund within 30 days of your purchase date.

To qualify for a refund under our 30-day guarantee:

• The refund request must be submitted within 30 calendar days of the original purchase date
• You must have completed less than 30% of the course content
• Your account must be in good standing with no violations of our Terms & Conditions
• The course must have been purchased directly from our website (not through third-party resellers)

1.2 What's Covered

Our 30-day money-back guarantee covers:

• Individual course purchases
• Course bundles and packages
• Lifetime access courses
• Premium and standard tier courses

1.3 Exceptions to the 30-Day Guarantee

The following are NOT eligible for refunds under our 30-day guarantee:

• Courses where more than 30% of content has been accessed or downloaded
• Purchases made more than 30 days ago
• Promotional or discounted courses purchased during special sales (unless otherwise stated)
• Courses purchased using third-party credits or vouchers
• Subscription services (see separate subscription policy below)
• Gift purchases (refunds must be requested by the original purchaser)
• Courses purchased through affiliate or partner programs

2. Refund Process

2.1 Required Information

To process your refund request efficiently, please provide:

• Full name as appears on the account
• Email address used for purchase
• Order number or transaction ID
• Purchase date
• Name of the course(s) for which refund is requested
• Reason for refund request
• Any relevant feedback about the course

2.2 Refund Review and Approval

Upon receiving your refund request, we will:

• Verify your purchase and eligibility for refund
• Review course access and completion status
• Process the refund if all conditions are met
• Notify you of the decision via email within 2 business days

2.3 Refund Method and Timing

Refunds are issued to the original payment method used for purchase:

• Credit/Debit Cards: 7-10 business days after approval
• PayPal: 3-5 business days after approval
• Other Payment Methods: 7-14 business days after approval

Please note that processing times may vary depending on your financial institution. If you do not receive your refund within the stated timeframe, please contact your bank or payment provider first, then reach out to us if the issue persists.

3. Course Access After Refund

Once a refund is approved and processed:

• Your access to the refunded course will be immediately revoked
• Downloaded course materials must be deleted and are no longer licensed for your use
• You will lose any progress, notes, or certificates associated with the course
• Community forum access related to the course will be removed

4. Partial Refunds

4.1 When Partial Refunds May Apply

In certain circumstances, we may offer partial refunds:

• Technical issues that significantly impacted your learning experience
• Course content that materially differs from the description
• Billing errors or duplicate charges
• Cases reviewed at our discretion on a case-by-case basis

4.2 Partial Refund Calculation

Partial refunds are calculated based on:

• Percentage of course content accessed
• Time elapsed since purchase
• Nature and severity of the issue
• Previous refund history on your account

5. Bundle and Package Purchases

5.1 Refunding Course Bundles

For bundle purchases:

• Refunds apply to the entire bundle, not individual courses within the bundle
• The 30% completion limit applies to the bundle as a whole
• Partial refunds for unused courses in a bundle are not available
• Bundle pricing advantages are forfeited upon refund

5.2 Promotional Packages

Courses purchased as part of promotional packages or special offers:

• Are subject to the same 30-day guarantee
• Must be refunded as a complete package
• May not be eligible for refund if promotion terms specify "all sales final"
• Bonus materials included in promotions must also be returned/deleted

6. Subscription Services

6.1 Subscription Refund Policy

If we offer subscription-based access to multiple courses:

• Monthly subscriptions: Refunds available within 7 days of initial purchase only
• Annual subscriptions: Pro-rated refunds available within 30 days of purchase
• No refunds after the trial period (if applicable) has ended
• Cancellations take effect at the end of the current billing period

6.2 Subscription Cancellation

To cancel a subscription:

• Go to your account settings and select "Cancel Subscription"
• Or email us at [email protected]
• Cancellations must be made before the next billing date to avoid charges
• You retain access until the end of the current billing period

7. Technical Issues and Course Quality

7.1 Technical Problem Resolution

If you experience technical issues with a course:

• Contact our support team immediately at [email protected]
• Provide details about the issue (screenshots, error messages, device information)
• Allow us reasonable time (up to 5 business days) to resolve the issue
• If we cannot resolve the issue, you may be eligible for a full refund regardless of the 30-day period

7.2 Course Content Issues

If course content significantly differs from its description or contains substantial errors:

• Report the issue within 30 days of purchase
• Provide specific examples of discrepancies or errors
• We will either update the course content or offer a refund
• Refunds for content issues may extend beyond the standard 30-day period

8. Fraud Prevention and Abuse

8.1 Refund Abuse Policy

We monitor refund patterns to prevent abuse. The following may result in refund denial or account termination:

• Excessive refund requests (more than 3 refunds in a 12-month period)
• Completing most of a course before requesting a refund
• Downloading all course materials before requesting a refund
• Patterns indicating intent to access content without payment
• Multiple accounts used to circumvent refund policies
• Chargebacks or payment disputes without first contacting us

8.2 Account Actions for Policy Violations

Violation of this refund policy may result in:

• Denial of current and future refund requests
• Suspension or termination of your account
• Prohibition from future purchases
• Legal action for fraudulent activity

9. Chargebacks and Payment Disputes

9.1 Contact Us First

Before initiating a chargeback or payment dispute with your financial institution, please contact us directly. Most issues can be resolved quickly and amicably without the need for formal disputes.

9.2 Chargeback Consequences

Initiating a chargeback without first attempting to resolve the issue with us may result in:

• Immediate account suspension
• Revocation of access to all purchased courses
• Prohibition from future purchases
• Additional fees to cover chargeback costs
• Potential legal action if fraud is suspected

9.3 Disputing Chargebacks

We reserve the right to dispute unjustified chargebacks and provide evidence of:

• Course delivery and access
• Account activity and course completion
• Prior communications and support interactions
• Acceptance of terms and policies

10. Gift Purchases

10.1 Gift Refund Terms

For courses purchased as gifts:

• Only the original purchaser may request a refund
• Refunds must be requested within 30 days of purchase (not redemption)
• The recipient's account activity is considered in refund eligibility
• Gift certificates or course codes are non-refundable once redeemed

11. Corporate and Bulk Purchases

11.1 Business Account Refunds

Organizations purchasing courses for multiple users:

• Are subject to custom refund terms outlined in the purchase agreement
• May negotiate alternative refund policies before purchase
• Must contact our business team at [email protected] for refund requests
• Refund eligibility considers usage across all assigned user accounts

12. Currency and Exchange Rate

For international purchases:

• Refunds are issued in the original purchase currency (USD)
• Currency conversion and associated fees are the responsibility of your financial institution
• Exchange rate fluctuations between purchase and refund are not our responsibility
• We do not refund currency conversion fees charged by payment processors or banks

13. Force Majeure

We are not liable for delays or failures in refund processing due to circumstances beyond our reasonable control, including:

• Technical failures or system outages
• Payment processor issues
• Banking system delays
• Natural disasters or emergencies
• Government actions or regulations

14. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our Service after changes constitutes acceptance of the revised policy.

For significant changes that may affect pending refund requests, we will:

• Notify affected users via email
• Honor the previous policy for requests submitted before the change
• Provide reasonable notice before implementing changes

15. Questions and Concerns

We're here to help ensure your satisfaction with our courses. If you have any questions about this Refund Policy or need assistance with a course, please don't hesitate to contact us.

16. Consumer Rights

This Refund Policy does not affect your statutory rights as a consumer under applicable law. If you are located in a jurisdiction that provides additional consumer protections, those rights apply in addition to the terms outlined in this policy.

EU consumers have the right to withdraw from online purchases within 14 days under the Consumer Rights Directive. However, this right is waived when digital content is accessed, unless you explicitly agree to immediate access and acknowledge the waiver.

17. Satisfaction Guarantee Statement

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